Our Policies | Reset Dental Studio

Privacy Policy

Last updated: 10.2.2025

Contact: hello@resetdentalstudio.com | 25200 La Paz Road, Suite 220, Laguna Hills CA 92653 | 949-325-3865

Our commitment

Your privacy is central to the care we provide. Reset Dental Studio follows all applicable privacy and security laws, including HIPAA, to protect your personal information and health records. We collect only what we need, use it to deliver excellent care, and safeguard it with administrative, technical, and physical security measures.

Information we collect

Personal and contact details: name, date of birth, address, phone, email, emergency contact.
Health information (PHI): medical and dental history, medications, imaging and x-rays, treatment records, clinical photos, referrals, and communications related to your care.
Insurance and billing: plan information, subscriber IDs, claims, payment history.
Website and portal use: appointment requests, forms, messages, limited analytics such as pages viewed and device type, and cookie data if you consent.

How we use your information

Care and operations: scheduling, diagnostics, treatment planning, coordination with specialists and labs, quality improvement, training, and internal auditing.
Billing and claims: verifying benefits, submitting claims, obtaining pre-authorizations, and processing payments or refunds.
Reminders and updates: appointment confirmations, follow-ups, preventive-care reminders, and essential service notices.
Safety and legal: infection control, fraud prevention, regulatory reporting, and compliance with lawful requests.

How we share information

We share information only as needed to provide care or meet legal requirements:

Providers and specialists involved in your treatment.
Dental labs, imaging centers, and pharmacies.
Your insurance plan and claim processors.
Service partners that help us operate securely (for example: electronic health record, payment processing, secure messaging). These partners sign agreements to protect your information.
Regulators or law enforcement when required by law.

We never sell your information.

Your choices and rights

Access and copies: request a copy of your records and x-rays.
Corrections: request corrections to your health information.
Restrictions: ask us to limit certain uses or disclosures.
Confidential communications: tell us how and where you prefer to be contacted.
Accounting of disclosures: request a list of certain disclosures we have made.
Authorizations: give or revoke permission for non-routine uses such as marketing or sharing with third parties outside your care team.

To exercise these rights, contact us using the details above. We will respond within the timeframes required by law.

Communications

We may send reminders by text or email. Standard messaging rates may apply. You can opt out of non-essential messages at any time. Important notices about your care may still be sent.

Cookies and online tracking

Our website may use cookies or similar technologies for basic functionality and analytics. You can manage cookies in your browser settings. Online tracking is limited and not linked to your health records.

Data security and retention

We use encryption, access controls, staff training, and secure storage to protect your information. Records are retained for the period required by law and then securely destroyed.

Children’s privacy

We protect the privacy of minors’ information. A parent or legal guardian generally must consent to care and disclosures, subject to applicable laws.

Updates to this policy

We may update this policy to reflect changes in our services or the law. The “Last updated” date shows the most recent version.

Terms & Conditions

Last updated: 10.2.2025

Acceptance of terms

By using our website, patient portal, or services, you agree to these Terms. If you do not agree, please discontinue use.

Not medical advice

Content on this website is for general education. It does not replace personalized advice from a licensed clinician. Reading this site or contacting us does not create a provider–patient relationship until you become an established patient through our intake process.

Appointments and services

Online booking tools are provided for convenience. Appointment times may shift based on clinical needs. We may modify or discontinue services, fees, or availability at any time.

User responsibilities

You agree to use our site and portal lawfully, not to disrupt or attempt to gain unauthorized access, and not to submit harmful or misleading content.

Accounts and portal access

If you create an account, keep your credentials confidential and notify us of any unauthorized use. We may suspend or terminate access to protect security or comply with the law.

Intellectual property

All site content, including text, design, images, and logos, is owned by Reset Dental Studio or used with permission. You may not copy, distribute, or create derivative works without written consent.

Third-party links

Links to other websites are provided for convenience. We are not responsible for the content or practices of those sites.

Testimonials and results

Patient stories reflect individual experiences. Outcomes vary and are not guaranteed.

Disclaimers and limitation of liability

Services and site content are provided “as is.” To the fullest extent permitted by law, Reset Dental Studio and its team are not liable for indirect, incidental, or consequential damages arising from site use. Some jurisdictions do not allow certain limitations; your rights may vary.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflicts of law.

Changes to Terms

We may update these Terms at any time. Continued use after changes means you accept the revised Terms.

Contact

Questions about these Terms: hello@resetdentalstudio.com | 949-325-3865

Financial & Insurance Policy

Our approach to transparency

We review recommended treatment and related fees with you before care begins. Written estimates are available and reflect information from your exam and, if applicable, your insurance at the time prepared.

Payment

Payment is due at the time of service unless other arrangements have been made in advance.
Accepted methods: cash, major credit and debit cards, HSA/FSA cards, and approved third-party financing (for example, CareCredit) if offered.
A deposit may be required to reserve extended or specialty procedures. Deposits are applied to your balance on the day of service.

Insurance

We work with many insurance plans and will submit claims as a courtesy.
Pre-authorizations and benefits checks are estimates, not guarantees of payment.
You are responsible for co-pays, deductibles, non-covered services, and any portion your plan does not pay.
If your plan pays you directly, you agree to forward those payments to us.
Out-of-network benefits vary. We are happy to provide a detailed “superbill” upon request.

Membership or in-house plans (if applicable)

If we offer a membership plan, its terms are provided separately and do not constitute insurance. Discounts cannot be combined unless stated.

Statements and past-due balances

We provide clear statements for any remaining balance after insurance. Balances not paid within 30 days may incur a late fee or interest where permitted by law. Returned payments may incur a bank fee.

Refunds and product purchases

Fees for services already rendered are not refundable. If a treatment is canceled before it begins, deposits may be refunded or applied to future care according to our cancellation policy.
Retail product returns are accepted in unopened, resaleable condition within 14 days with receipt, unless otherwise noted for safety or hygiene.

Financial questions

We welcome conversations about costs. Contact our team at 949-325-3865 or hello@resetdentalstudio.com. We aim to find solutions that support your health and budget.

Cancellation & Appointment Policy

Respecting everyone’s time

We reserve your appointment exclusively for you and prepare the room, materials, and team in advance. In return, we ask for timely notice of changes.

Notice window
   •   Standard appointments: please provide at least 24 hours’ notice to cancel or reschedule.
   •   Extended appointments (90 minutes or more) and specialty procedures: 48 hours’ notice is requested.
   •   Late cancellations or missed appointments may be subject to a cancellation fee or forfeiture of a deposit if one was required.

Late arrivals

If you arrive late, we will do our best to complete your visit. To respect other patients’ schedules, we may need to shorten or reschedule the appointment after a 10-minute grace period.

How to cancel or reschedule

Use the link in your confirmation message, the patient portal, or contact us at 949-325-3865 or hello@resetdentalstudio.com. Messages received outside business hours are timestamped to the time received.

Confirmations

We send reminders by email or text 48–24 hours before your visit. Confirming helps us hold your time. You may opt out of reminders, but the cancellation policy still applies.

Illness and emergencies

If you are ill, have had a recent fever, or have a contagious condition, please contact us to reschedule. In true emergencies or severe weather, fees are typically waived.

Repeated missed appointments

Multiple missed or late-canceled appointments may require a prepaid deposit to reserve future time.

Minors

A parent or legal guardian must be present for the first visit and for any appointment requiring consent, unless otherwise permitted by law.

New Clients

We are honored you chose Reset. Your first visit is designed to be calm, thorough, and tailored to you.

Before you arrive
   •   Complete the new patient forms sent via secure link.
   •   Share your current medications, allergies, and medical conditions.
   •   Provide your dental insurance details if you will be using a plan.
   •   If you have recent x-rays (taken within 12–18 months), ask your previous provider to send them to us before your appointment.

What to bring

A photo ID, insurance card (if applicable), a list of medications, previous x-rays or records if available, and any oral appliances you use.

Your first visit
   •   A comprehensive exam that may include x-rays and intraoral photos.
   •   A conversation about your goals, comfort preferences, and questions.
   •   A preventive cleaning at the first visit whenever clinically appropriate. If periodontal needs are identified, we will discuss a phased care plan instead of a routine cleaning.
   •   A transparent treatment plan with options, timing, and costs.

X-rays and imaging

We take x-rays only when clinically necessary. They help us diagnose concerns that cannot be seen otherwise and are taken with modern, low-dose equipment.

Accessibility and accommodations

Please tell us if you need language assistance, mobility support, sensory accommodations, or a quieter appointment block. We will make every effort to support you.

Financials and insurance

We review estimated costs and benefits before care begins. Co-pays and any non-covered services are due at the time of service. See our Financial & Insurance Policy for details.

Records and privacy